SUPPORT
Help with @plate
Email help@atplate.com and a person answers, usually within a day. Write from the number on your account if it is about the account.
Things you can do yourself
Release a plate — its screen, under the car: the characters are free for someone else to claim, and its messages stop reaching you.
Stop texts — reply STOP to any text, or turn off “Text me” in Settings. Push notifications are the phone’s own setting.
Block a sender — the menu at the top of any message. They are not told.
Leave a group, or close one you run — the menu on the group’s screen.
Your data
Download a copy — Settings → Download my data. One file with your profile, your plates, the messages you sent and received, and the groups you are in.
Delete your account — Settings → Delete my account. It asks for the last four digits of your number. From that moment the account is locked and nothing reaches it; after 30 days it is removed: your plates go to their co-owners or are released, groups you run go to an admin or a member or are closed, your photos are deleted. Messages you sent stay readable to the person you sent them to, with no name on them — they never had one. If it was a mistake, email us within the 30 days from the number on the account and we put it back.